15-Day Return Policy

Eligibility & General Conditions

MORTGAGEE & REPOSSESSIONS PTY LTD (ABN 33 061 796 450) provides a 15-day return assurance on eligible pre-owned vehicles, subject to the conditions outlined below:

• Refund Scope: Customers may be eligible for a full refund of the vehicle purchase price, excluding non-refundable costs such as administration, registration, compliance, inspection, or processing fees.
• Refund Cap: Any refund issued is limited to a maximum of 104% of the applicable national wholesale market value at the time of sale.
• Eligible Purchasers: This policy applies to private buyers and licensed motor dealers within Australia purchasing from our approved inventory.

Eligible Vehicles

To qualify for a return, the vehicle must meet all of the following conditions:

• Condition Requirement: The vehicle must not show new structural damage or major mechanical faults that were not present at the time of delivery.
• Minimum Transaction Value: The original purchase price must be $1,000 AUD or higher.
• Approved Categories: Passenger vehicles, SUVs, utes, light commercial vehicles, and trucks that have passed our inspection process.
• “As-Is” Sales: Vehicles sold on an “as-is” basis remain eligible, provided all policy requirements are satisfied.

Return Terms & Conditions

Return Period & Usage Limitations

The 15-day return period begins on the date of delivery. A return request may be declined if the vehicle has:

• exceeded 200 kilometres of use; or
• been subject to any modifications, alterations, or unauthorised changes after delivery.

How to Request a Return

Customers must contact our sales team within 15 days of delivery to initiate a return request. Our team will guide you through the process and confirm eligibility.

Transport & Inspection

Return Transport: MORTGAGEE & REPOSSESSIONS PTY LTD will arrange and cover the cost of return transport through approved logistics providers.
Inspection Process: All returned vehicles must be received in the same condition as delivered, without additional damage, wear, or modifications.
Restocking Fees: Where post-delivery damage or unauthorised changes are identified, a restocking or rectification fee may apply.

Refund Process

Once the vehicle has been inspected and approved, the refund will be issued to the original payment method, less any applicable fees.

Exclusions

This policy does not apply to brand-new vehicles or custom-built and special-order units.

Governing Law

This policy is governed by the laws of Australia.